CUSTOMER SERVICE


ORDER INFORMATION

Using the Shopping Cart
Phone-In Orders
Promotions, Coupons and Sales
Backorders
Canceling a Custom Order
Swatches
Wood Furniture
Monogramming and Personalization
Gift Registry
Warranties

PAYMENT OPTIONS

Forms of Payment
Sales Tax
Gift Certificates
Coupons and Promotions

SHIPPING INFORMATION

Standard Shipping
Rush Shipping
Free Shipping
Delivery Times
Delivery Methods
Freight Shipping For Oversized Items
Premium In-Home Delivery For Freight Shipments
Save on Freight Shipments
Delivery to Post Office Boxes
Delivery to APO and FPO Addresses
International Orders
Product Damages or Defects

RETURNS AND EXCHANGES


PRICE MATCH AND GUARANTEE


CONTACT US



ORDERING INFORMATION


USING THE SHOPPING CART

Orders placed through Polka Dot Peacock are completely secure and all customer information is kept private. Credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.

Once you have filled your shopping cart with everything you can't live without, add any promotional codes or coupon codes and then proceed to checkout. You will be asked to review your order and submit your order for processing. By submitting an order, you agree to our Terms & Conditions. A confirmation will show a summary of your transaction, and you will receive an email confirmation immediately.

Note that your credit card will be charged at the time of checkout for all items in your shopping cart. If you receive notice that an item or items are backordered, you can opt to cancel the order and your card will be refunded. Also note that custom made items must be cancelled within 2 business days. If there is a question concerning whether or not your selection is a custom item (such as bedding, personalized items or furniture), please contact us at customerservice@polkadotpeacock.com.

PHONE-IN ORDERS

Placing an order through our online shopping cart is just as secure as ordering over the phone, but we do understand that you may have questions and just need to speak to a real person. Please call our customer service number at 972.516.1865 Monday through Friday between the hours of 7:30 am - 4:30 pm CST. If we aren't able to catch your call or if it is after hours, please leave a detailed message and we'll get back to you as soon as possible.

PROMOTIONS, COUPONS AND SALES

Polka Dot Peacock occasionally offers special promotions, coupons and discounts through both print and online advertising. Some promotions will last for a limited period of time, while others may continue until a product is sold out. We do not offer price adjustments on previous purchases, and promotional codes must be applied at time of purchase. We reserve the right to cancel any order due to an unauthorized or ineligible use of discount.
  • Many of our artisans, designers and merchants do not participate in discounts and will be excluded from promotions and coupons. Some of these exclusions include, but are not limited to: Annette Tatum, Caden Lane, Clek, Elizabeth Allen Atelier, Oeuf, OiOi Baby Bags and Whistle and Wink.

BACKORDERS

If the product you have ordered is out of stock or on backorder, we will contact you with an estimated shipment date. You can decide to keep the order as is, cancel the item or cancel the entire order. Occasionally issues may arise that lead to additional production time. Should this be the case, you will be altered as soon as we are made aware that a problem exists.

CANCELING A CUSTOM ORDER

Many of our vendors, designers and artisans take the time to create custom products just for you. Personalized and made-to-order items and custom designed furnishings are considered final sale.
  • Select brands including, but not limited to the following, create custom made-to-order products: Bradshaw Kirchoer, Elizabeth Allen Atelier, Greenbox Art, Jennifer Delonge, Little House, Loboloup, Newport Cottages, Oilo lighting, Oopsy Daisy, The Macbeth Collection, Rag and Bone, Sugarboo Art.

SWATCHES

We know how hard it can be to shop for fabric, upholstery, furniture and bedding online. You can't see it, you can't touch it, and it can be a bit overwhelming. Polka Dot Peacock is happy to offer swatches and samples of almost every fabric and wood used in our bedding, upholstery and furniture collections. See the fabric in person, find out if peony is the shade of pink you had in mind, feel its softness or texture, and then decide if you're ready to take the plunge. Our fabric and wood swatches are also perfect for taking with you to match colors in your decor and paint. Please note that many of our suppliers custom mix paint so swatch samples may vary slightly from actual finishes.

WOOD FURNITURE

Please note that different types of woods may vary in terms of finishes, and each has its own inherent qualities. Finish treatments and any antiquing or distressing process will create a unique finish on each piece. As many of our suppliers custom mix paint, color lots may vary slightly from batch to batch.

MONOGRAMMING AND PERSONALIZATION

Monogramming and personalization are available for a variety of our products, and will be noted on the product page. Should you wish to personalize further, please email customerservice@polkadotpeacock.com with your request. Please note that all monogrammed and personalized items are considered final sale.

GIFT REGISTRY

Registering with Polka Dot Peacock is a fabulous way to share your wish list with family and friends. Simply set up your account and them browse our site to find the items you want. Choose colors, sizes, quantities and any other options and then click the "add to registry" button. Your registry will be stored with us and can be modified, added to or deleted at any time by logging into your account.

WARRANTIES

Polka Dot Peacock upholds the warranties provided by the artisans, vendors and manufacturers who create our products. Because the details and duration of our manufacturers' warranties differ, please contact customer care should you require specific warranty information on a purchase or product of interest.

PAYMENT OPTIONS


FORMS OF PAYMENT

Polka Dot Peacock currently accepts Paypal, Visa, MasterCard, Discover and American Express. You can safely enter your credit card information via our secure server, which encrypts all submitted information via SSL.

SALES TAX

No sales tax will be charged to delivery locations outside the great state of Texas. Polka Dot Peacock, however is required to collection 8.25% sales tax on all orders shipped to a Texas address.

GIFT CERTIFICATES

Polka Dot Peacock gift certificates are available for purchase in our Gift Boutique. Gift certificates are sent via email and are easily redeemable at check-out by entering the gift certificate number.

PROMOTIONAL CODES AND COUPONS

Polka Dot Peacock occasionally offers special promotions, coupons and discounts. To redeem a coupon, enter the code on the shopping cart page, where you'll see "Coupon Code / Promotional Code (optional)". Some promotions will last for a limited period of time, while others may continue until a product is sold out. We do not offer price adjustments on previous purchases, and promotional codes must be applied at time of purchase. We reserve the right to cancel any order due to an unauthorized or ineligible use of discount.
  • Many of our artisans, designers and merchants do not participate in discounts and will be excluded from promotions and coupons. Some of these exclusions include, but are not limited to: Annette Tatum, Argington, Caden Lane, Clek, Elizabeth Allen Atelier, Oeuf, OiOi Baby Bags and Whistle & Wink.

SHIPPING INFORMATION


STANDARD SHIPPING

All items that are in-stock ship within 1-2 business days and should arrive within three to five business days from the ship date. Items ordered together may not arrive in one box, and items sent directly from our suppliers may take longer. Many of our items are custom made to order and thus require additional lead time.

If the product you have ordered is out of stock or on backorder, we will contact you with an estimated shipment date. You can decide to keep the order as is, cancel the item or cancel the entire order. Occasionally issues may arise that lead to additional production time. Should this be the case, you will be altered as soon as we are made aware that a problem exists.

Each product page shows an estimated shipping time based on current stock status or custom, made-to-order processes. These dates are estimates only and are not guaranteed by Polka Dot Peacock. Polka Dot Peacock cannot be help responsible for additional delays due to manufacturing delays or shipping carriers.

If you would like to verify stock information and availability prior to placing an order, please contact us via email at customerservice@polkadotpeacock.com.

Please refer to the chart below to calculate shipping costs. Due to the oversized nature and special packaging required for some products, some items may require an additional shipping charge. Any additional charges will always be noted on the product page and will be reflected when you add these items to your cart.

RUSH SHIPPING

Rush shipping is available on select products. Should rush shipping be required for your order, please contact us via email at customerservice@polkadotpeacock.com prior to placing your order.

FREE SHIPPING

Orders qualify for free shipping (within the 48 contiguous states only) when the order subtotal is $99 or more. Due to the oversized nature and special packaging required for some products, some items may require an additional shipping charge. Any additional charges will always be noted on the product page and will be reflected when you add these items to your cart.

DROP SHIP ITEMS

Simply put, we can't store it all, but we want to make sure everything arrives to you just as quickly as possible. Drop ship items are shipped directly from our manufacturers, designers and artisans to you. Should you have any questions or concerns regarding which items are in stock or will be drop shipping, please contact customerservice@polkadotpeacock.com.

DELIVERY TIMES

We strive to get your merchandise to you as soon as possible. Items that we have in stock typically ship within 2 business days, and all in-stock items are typically shipped within 5-7 days. However, many of our items are custom made or ship directly from our vendors, designers and artisans and thus require additional lead time. Each product page shows an estimated shipping time based on current stock status or custom, made-to-order processes. These dates are estimates only and are not guaranteed by Polka Dot Peacock. Polka Dot Peacock cannot be help responsible for additional delays due to manufacturing delays or shipping carriers. Please contact Polka Dot Peacock support for any shipping or lead-time inquiries.

DELIVERY METHODS


Deliveries are made via FedEx Ground, UPS, USPS or other common carrier depending on the overall weight and destination of your order. Some of our items are shipped with signature requirement upon delivery. Please contact our customer care department should you like to inquire about specific items in your order.

FREIGHT SHIPPING FOR OVERSIZED ITEMS

Time in transit for freight shipments is generally 2-3 weeks, although transit times will vary depending on where the freight is shipping from and the destination. This transit time should be considered in addition to the regular lead time listed for the product on our website. Deliveries are typically during business hours (Monday through Friday 8am til 5pm) and someone must be present to sign for the delivery. Should your scheduled appointment be missed, you will be charged a delivery trip fee. If you need to reschedule delivery, please contact the carrier as soon as possible so as not to incur fees for missed appointments. In the case that the ship-to address is not accessible by a standard delivery truck, the customer will be responsible for any additional delivery fees incurred. In order to make delivery as smooth as possible, please contact customerservice@polkadotpeacock.com with special delivery requirements prior to making your purchase.

Items shipped standard freight will be delivered curbside, often strapped to a pallet. Delivery drivers will not be able to help bring the shipment inside or remove the pallet. It is important to track your shipment to know when to expect delivery. You should arrange to have help in order to move the pieces to their final placement.

Premium in-home delivery is often available if you would like the item(s) to be placed inside the threshold of your home or in a particular room and packing materials discarded. Furniture assembly is not included, but may be available for an additional fee if arranged prior to placing the order. Please contact customerservice@polkadotpeacock.com for more information.

If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Polka Dot Peacock will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

You are responsible for inspecting the items and packages carefully upon delivery in the presence of the delivery company. Please confirm when accepting the order that you have received the same number of pieces (boxes) as are noted on the bill of lading. When you sign the delivery receipt, the merchandise is understood to be exactly as ordered and it becomes your property. In the rare event that an item arrives and is damaged or defective, contact Polka Dot Peacock while the trucking company is there to discuss the best way to handle the situation. If you are unable to reach us, either refuse delivery or note all damage on the bill of lading. Should you accept delivery of an item that has moving parts, missing boxes or appears damaged, note this on the bill of lading when signing the delivery receipt. Save any damaged packaging, as the carrier may wish to inspect it, should it be necessary to file a claim. Polka Dot Peacock will not be able assist with a damage claim if these procedures are not followed.

PREMIUM IN-HOME DELIVERY FOR FREIGHT SHIPMENTS

Premium in-home delivery is often available if you would like the item(s) to be placed inside the threshold of your home or in a particular room and packing materials discarded. Furniture assembly is not included, but may be available for an additional fee if arranged prior to placing the order. Please contact customerservice@polkadotpeacock.com for more information.

SAVE ON FREIGHT SHIPMENTS

We can often help you save on freight and shipping costs when your order includes several pieces of furniture from the same manufacturer. Please email customerservice@polkadotpeacock.com or call us to place your order.

DELIVERY TO POST OFFICE BOXES

All orders must include a physical address. Should a post office box be required for USPS delivery, please include that address in the notes section at check-out.

DELIVERY TO APO AND FPO ADDRESSEES

We are honored to ship to an APO or FPO address. Should delivery to an APO or FPO address be required, please email customerservice@polkadotpeacock.com for more information.

INTERNATIONAL ORDERS

Polka Dot Peacock is happy to accept international orders for non-furniture or oversized items. International shipping rates are based on the weight of the products you are purchasing. Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. International shipments are far more complicated than domestic shipments. Because of this, please allow 2-3 weeks for us to process your international order after it has been received. After processing, your order will be released for international shipment. International shipping is via USPS Priority Mail International. Time in transit can vary, but to many destinations once your international order has been released it will arrive to you within 5-14 business days.

PRODUCT DAMAGES AND DEFECTS

PRODUCT DAMAGES OR DEFECTS FOR NON-FURNITURE ORDERS

Though rare, damages and defects occasionally occur. In the unfortunate event that your non-furniture order arrives damaged or defective, please contact us via email right away. We will work quickly and diligently to resolve this issue for you. Please do not send back these items prior to contacting Polka Dot Peacock. Photos are often required and always suggested so that a claim may be made with the shipping company and/or manufacturer. Claims must be reported within 2 business days of receipt by email -- customerservice@polkadotpeacock.com Please keep all packaging materials, as the shipper may need to inspect the package during the claims process. We cannot accept any claims on items that have been laundered or previously used. If for any reason your custom item does not arrive with the specifications that you selected when ordering, we reserve the right to have the item or items replaced and reshipped at no additional charge to you.

PRODUCT DAMAGES OR DEFECTS FOR FURNITURE ORDERS

We do our utmost to ensure that your items arrive in perfect condition. Unfortunately, there are some things that are just beyond our control. Though we wish that damages did not occur during transit, that is not always the case. Our carriers handle your pieces with great care, but it is important to understand that from time to time damages do occur. All furniture items must be carefully inspected before you sign for the delivery. This does include, but is not limited to, opening shipping boxes and inspecting the actual furniture pieces -- not just the boxes -- before you sign the delivery receipt.

If the furniture arrives with any damage or defects, contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Do not hesitate to note the smallest dent or crease in the furniture and/or packaging upon signing for delivery. It is recommended to have a digital camera handy to record images of any damage if needed. When you sign the delivery receipt the merchandise is understood to be exactly as ordered and it becomes your property.

We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. Please know that the freight company reserves the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the freight carrier determines the piece cannot be repaired, you have the right to have another piece shipped out to you as soon as possible. Please note that we will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

RETURNS AND EXCHANGES

We hope that you love your purchase, but we also completely understand that sometimes things just don't work out. If you aren't completely satisfied with your purchase, you may return it for a refund, exchange or store credit within 14 days of receipt of the item. The item must be unused and unassembled, in its original condition and packaging complete with all tags, instructions and inserts. Unless otherwise specified, all returns must be shipped back using the same method it was shipped (i.e. standard ground -- such as FedEx, UPS or USPS -- White Glove or Freight). In order to process your return, please email us -- returns@polkadotpeacock.com -- and we will email you back with a a return authorization number complete with detailed shipping instructions. Items returned without authorization will not be accepted and will be shipped back to you at your expense. Any shipping and/or gift wrap fees charged on the initial order are non-refundable.

Returns and exchanges must be postmarked within 14 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to Polka Dot Peacock (or the manufacturer).

While some of our products are offered with free shipping, please note that this perk is contingent on you retaining the item. If you choose to return or exchange a free shipping item, our actual outbound shipping/carrier costs (no restocking fees) will be deducted from your return refund. Outbound shipping costs will be deducted from your return refund and will be quoted to you at the time of your return request.

For returns of items included and purchased from a Polka Dot Peacock registry, we will gladly provide an exchange for the merchandise within 30 days of purchase. Please be aware that any item that is made to order or personalized is not returnable unless defective.

We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packaging if the outer carton has been damaged in original transit to you. If you are returning the item, we recommend that you ship with a carrier that provides tracking numbers and insurance to ensure safe return. All items must be received in new condition to receive credit for the return or exchange.

Polka Dot Peacock does not accept deliveries via COD and is not responsible for items that are lost in transit or do not include delivery confirmation. Once we receive your return, please allow 2 weeks for processing. You will be refunded the purchase price, including tax, less shipping.
  • Sale items, and any other items specifically noted, are final sale.
  • Many of our vendors, designers and artisans take the time to create custom products just for you.
  • Personalized and made-to-order items, custom designed furnishings and all other products specifically noted as such are considered final sale.
  • Select brands including, but not limited to the following, are considered final sale: Arteriors Home; Little House; DwellStudio furniture and rugs; Oilo lighting; Oopsy Daisy.
  • All fabric samples, fabric yardage, wallpaper samples and wallpaper are final sale.
  • Once placed, your order for final sale items cannot be canceled, exchanged or returned.

150% PRICE MATCH AND GUARANTEE

Polka Dot Peacock would love to be your favorite place for all things baby, child and home. We strive to offer eclectic and exceptional products at the best price possible. Should you find the same product at a lower price on another website, we will not only match the lower price but will also credit you 50% of the difference. For example, if you find an item at Polka Dot Peacock for $100, and you find a competitor's website that has the same product for $90, we will not only honor the competitor's lower price ($90,but you would also receive a Polka Dot Peacock gift card for 50% of the difference ($5) to use towards another purchase.
  • To submit a price match request, please send an email to customerservice@polkadotpeacock.com with the product(s) you are interested in.
  • Please include a link to the competitor's website so we can verify the information. You will be charged the same low price as found on a competitor's site and will also receive a store credit for 15% of the difference.
  • Merchandise must identical (size, style and color) to the item you are looking to purchase from Polka Dot Peacock.
  • Shipping and handling charges must be included when comparing our prices. Proof of our competitor's shipping and handling charges must be supplied and displayed on their website, as we cannot call to confirm shipping and handling charges.
  • Introductory offers, coupons and promotional codes cannot be combined to reduce any Price Match.
  • price Match cannot be applied to previous purchases.
  • Certain manufacturers may be excluded from the price match guarantee at times. PolkaDotPeacock.com will not price match a product that will result in a violation of an authorized retailer price agreement set by the manufacturer.
  • Clearance and sale items are excluded from this guarantee. Any product marked as SALE on our site or with a discount may be a clearance item and potentially ineligible for our guarantee. If you find a sale item at a lower price, please give us a call so that we may check with the manufacturer for closeout or clearance status.
  • Price Match will not be applicable for pricing on internet auction sites. We also cannot price match discontinued items, refurbished items or items sold at special events such as grand openings, anniversary sales or liquidation sales.

CONTACT US

Whether you have a question about our products, policies or just wish to sing our praises, we would love to hear your thoughts, comments and feedback. Please contact us via email or call our customer service number. We look forward to hearing from you!

Office Hours: Monday- Friday, 7:30 AM-4:30 PM CST
Phone: (972) 516-1865
Email: customerservice@polkadotpeacock.com






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