RETURNS AND EXCHANGES
We hope that you love your purchase, but we also completely understand that sometimes things just don't work out.
If you aren't completely satisfied with your purchase, you may return it for a refund, exchange or store credit
within 14 days of receipt of the item. The item must be unused and unassembled, in its original condition
and packaging complete with all tags, instructions and inserts. Unless otherwise specified, all returns
must be shipped back using the same method it was shipped (i.e. standard ground -- such as FedEx, UPS or USPS -- White Glove or Freight).
In order to process your return, please email us -- email@example.com -- and we will email you back with a a return authorization number
complete with detailed shipping instructions. Items returned without authorization will not be accepted and will be shipped back
to you at your expense. Any shipping and/or gift wrap fees charged on the initial order are non-refundable.
Returns and exchanges must be postmarked within 14 days of receiving the item. If the return is not due to damaged merchandise,
you will be responsible for the shipping cost back to Polka Dot Peacock (or the manufacturer).
While some of our products are offered with free shipping, please note that this perk is contingent on you retaining the item.
If you choose to return or exchange a free shipping item, our actual outbound shipping/carrier costs (no restocking fees) will be
deducted from your return refund. Outbound shipping costs will be deducted from your return refund and
will be quoted to you at the time of your return request.
For returns of items included and purchased from a Polka Dot Peacock registry, we will gladly provide an exchange for the merchandise
within 30 days of purchase. Please be aware that any item that is made to order or personalized is not returnable unless defective.
We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packaging
if the outer carton has been damaged in original transit to you. If you are returning the item, we recommend that
you ship with a carrier that provides tracking numbers and insurance to ensure safe return.
All items must be received in new condition to receive credit for the return or exchange.
Polka Dot Peacock does not accept deliveries via COD and is not responsible for items that are lost in transit or
do not include delivery confirmation. Once we receive your return, please allow 2 weeks for processing.
You will be refunded the purchase price, including tax, less shipping.
- Sale items, and any other items specifically noted, are final sale.
- Many of our vendors, designers and artisans take the time to create custom products just for you.
- Personalized and made-to-order items, custom designed furnishings and all other products specifically noted as such are considered final sale.
- Select brands including, but not limited to the following, are considered final sale: Arteriors Home; Little House; DwellStudio furniture and rugs; Oilo lighting; Oopsy Daisy.
- All fabric samples, fabric yardage, wallpaper samples and wallpaper are final sale.
- Once placed, your order for final sale items cannot be canceled, exchanged or returned.