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Returns, Exchanges and Cancellations

RETURNS AND EXCHANGES



IN STOCK ITEMS

We hope that you love your purchase, but we also completely understand that sometimes things just don't work out. If you aren't completely satisfied with your purchase, you may return it for a refund or merchandise credit within 14 days of receipt of the item. In order to process your return, please email us at returns@polkadotpeacock.com to request a return authorization. We will review the information and respond via email with an RA number and detailed shipping instructions.

ITEMS ELIGIBLE FOR RETURN

The item must be unwashed, unused and unassembled, in its original condition and packaging complete with all tags, instructions and inserts. Unless otherwise specified, all returns must be shipped back using the same method it was shipped (i.e. standard ground -- such as FedEx, UPS or USPS -- White Glove or Freight). Items returned without authorization will not be accepted and will be shipped back to you at your expense. Any shipping and/or gift wrap fees charged on the initial order are non-refundable.

Returns must be postmarked within 14 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to Polka Dot Peacock (or the manufacturer).

While some of our products are offered with free shipping, please note that this perk is contingent on you retaining the item. If you choose to return a free shipping item, our actual outbound shipping/carrier costs (no restocking fees) will be deducted from your return refund. Outbound shipping costs will be deducted from your return refund and will be quoted to you at the time of your return request.

We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packaging if the outer carton has been damaged in original transit to you. If you are returning the item, we recommend that you ship with a carrier that provides tracking numbers and insurance to ensure safe return. All items must be received in new condition to receive credit for the return or exchange. Polka Dot Peacock does not accept deliveries via COD and is not responsible for items that are lost in transit or do not include delivery confirmation. Once we receive your return, please allow 2 weeks for processing. You will be refunded the purchase price, including tax, less shipping.

For returns of items included and purchased from a Polka Dot Peacock registry, we will gladly provide an exchange for the merchandise within 30 days of purchase. Please be aware that any item that is made to order or personalized is not returnable unless defective.

ITEMS NOT ELIGIBLE FOR RETURN

  • All furniture, fabric, wallpaper and light fixtures are considered final sale.
  • Many of our vendors, designers and artisans take the time to create custom products just for you. Personalized and made-to-order items, custom designed or painted furnishings and all other products specifically noted as such are considered final sale.
  • Sale items, and any other items specifically noted, are final sale.
  • Select brands including but not limited to the following are not returnable: These brands include, but aren't limited to: Annette Tatum; Arteriors; Bratt Decor; Bungalow 5; Bradshaw Kirchofer; Clairebella; Elizabeth Allen; Ferm Living Wallpapers; Kemra; Little House; Loboloup; Muffin and Mani; Jennifer Delonge; Newport Cottages; Oilo lighting; Oopsy Daisy; The MacBeth Collection; Obrien Schridde; Rag and Bone; Sugarboo; Stray Dog Designs; Wallpaper Republic; Wheatpaste; Worlds Away; Yummi Shop.
  • Once placed, your order for final sale items cannot be canceled, exchanged or returned.




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