SHIPPING INFORMATION


Holiday Shipping
Standard Shipping
Rush Shipping
Free Shipping
Delivery Times
Delivery Methods
Freight Shipping For Oversized Items
Premium In-Home Delivery For Freight Shipments
Save on Freight Shipments
Delivery to Post Office Boxes
Delivery to APO and FPO Addresses
International Orders
Product Damages or Defects


HOLIDAY SHIPPING

Please note that we can no longer guarantee deliveries by December 24. Our physical warehouse will be closed from December 21-December 28. Shipments originating from our warehouse will not be shipped until December 29. Products that drop-ship directly from our manufacturers will ship as quickly as possible, but note that our manufacturer's hours will vary for the holidays as well. To inquire about shipping lead time and product availability, please call us at 972-516-1865 or email customerservice@polkadotpeacock.com.

STANDARD SHIPPING

All items that are in-stock ship within 1-2 business days and should arrive within three to five business days from the ship date. Items ordered together may not arrive in one box, and items sent directly from our suppliers may take longer. Many of our items are custom made to order and thus require additional lead time.

If the product you have ordered is out of stock or on backorder, we will contact you with an estimated shipment date. You can decide to keep the order as is, cancel the item or cancel the entire order. Occasionally issues may arise that lead to additional production time. Should this be the case, you will be altered as soon as we are made aware that a problem exists.

Each product page shows an estimated shipping time based on current stock status or custom, made-to-order processes. These dates are estimates only and are not guaranteed by Polka Dot Peacock. Polka Dot Peacock cannot be help responsible for additional delays due to manufacturing delays or shipping carriers.

If you would like to verify stock information and availability prior to placing an order, please contact us via email at customerservice@polkadotpeacock.com.

Please refer to the chart below to calculate shipping costs. Due to the oversized nature and special packaging required for some products, some items may require an additional shipping charge. Any additional charges will always be noted on the product page and will be reflected when you add these items to your cart.



RUSH SHIPPING

Rush shipping is available on select products. Should rush shipping be required for your order, please contact us via email at customerservice@polkadotpeacock.com prior to placing your order.

FREE SHIPPING

Orders qualify for free shipping (within the 48 contiguous states only) when the order subtotal is $99 or more. Due to the oversized nature and special packaging required for some products, some items may require an additional shipping charge. Any additional charges will always be noted on the product page and will be reflected when you add these items to your cart.

DROP SHIP ITEMS

Simply put, we can't store it all, but we want to make sure everything arrives to you just as quickly as possible. Drop ship items are shipped directly from our manufacturers, designers and artisans to you. Should you have any questions or concerns regarding which items are in stock or will be drop shipping, please contact customerservice@polkadotpeacock.com.

DELIVERY TIMES

We strive to get your merchandise to you as soon as possible. Items that we have in stock typically ship within 2 business days, and all in-stock items are typically shipped within 5-7 days. However, many of our items are custom made or ship directly from our vendors, designers and artisans and thus require additional lead time. Each product page shows an estimated shipping time based on current stock status or custom, made-to-order processes. These dates are estimates only and are not guaranteed by Polka Dot Peacock. Polka Dot Peacock cannot be help responsible for additional delays due to manufacturing delays or shipping carriers. Please contact Polka Dot Peacock support for any shipping or lead-time inquiries.

DELIVERY METHODS


Deliveries are made via FedEx Ground, UPS, USPS or other common carrier depending on the overall weight and destination of your order. Some of our items are shipped with signature requirement upon delivery. Please contact our customer care department should you like to inquire about specific items in your order.

FREIGHT SHIPPING FOR OVERSIZED ITEMS

Time in transit for freight shipments is generally 2-3 weeks, although transit times will vary depending on where the freight is shipping from and the destination. This transit time should be considered in addition to the regular lead time listed for the product on our website. Deliveries are typically during business hours (Monday through Friday 8am til 5pm) and someone must be present to sign for the delivery. Should your scheduled appointment be missed, you will be charged a delivery trip fee. If you need to reschedule delivery, please contact the carrier as soon as possible so as not to incur fees for missed appointments. In the case that the ship-to address is not accessible by a standard delivery truck, the customer will be responsible for any additional delivery fees incurred. In order to make delivery as smooth as possible, please contact customerservice@polkadotpeacock.com with special delivery requirements prior to making your purchase.

Items shipped standard freight will be delivered curbside, often strapped to a pallet. Delivery drivers will not be able to help bring the shipment inside or remove the pallet. It is important to track your shipment to know when to expect delivery. You should arrange to have help in order to move the pieces to their final placement.

Premium in-home delivery is often available if you would like the item(s) to be placed inside the threshold of your home or in a particular room and packing materials discarded. Furniture assembly is not included, but may be available for an additional fee if arranged prior to placing the order. Please contact customerservice@polkadotpeacock.com for more information.

If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Polka Dot Peacock will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

You are responsible for inspecting the items and packages carefully upon delivery in the presence of the delivery company. Please confirm when accepting the order that you have received the same number of pieces (boxes) as are noted on the bill of lading. When you sign the delivery receipt, the merchandise is understood to be exactly as ordered and it becomes your property. In the rare event that an item arrives and is damaged or defective, contact Polka Dot Peacock while the trucking company is there to discuss the best way to handle the situation. If you are unable to reach us, either refuse delivery or note all damage on the bill of lading. Should you accept delivery of an item that has moving parts, missing boxes or appears damaged, note this on the bill of lading when signing the delivery receipt. Save any damaged packaging, as the carrier may wish to inspect it, should it be necessary to file a claim. Polka Dot Peacock will not be able assist with a damage claim if these procedures are not followed.

PREMIUM IN-HOME DELIVERY FOR FREIGHT SHIPMENTS

Premium in-home delivery is often available if you would like the item(s) to be placed inside the threshold of your home or in a particular room and packing materials discarded. Furniture assembly is not included, but may be available for an additional fee if arranged prior to placing the order. Please contact customerservice@polkadotpeacock.com for more information.

SAVE ON FREIGHT SHIPMENTS

We can often help you save on freight and shipping costs when your order includes several pieces of furniture from the same manufacturer. Please email customerservice@polkadotpeacock.com or call us to place your order.

DELIVERY TO POST OFFICE BOXES

All orders must include a physical address. Should a post office box be required for USPS delivery, please include that address in the notes section at check-out.

DELIVERY TO APO AND FPO ADDRESSEES

We are honored to ship to an APO or FPO address. Should delivery to an APO or FPO address be required, please email customerservice@polkadotpeacock.com for more information.

INTERNATIONAL ORDERS

Polka Dot Peacock is happy to accept international orders for non-furniture or oversized items. International shipping rates are based on the weight of the products you are purchasing. Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. International shipments are far more complicated than domestic shipments. Because of this, please allow 2-3 weeks for us to process your international order after it has been received. After processing, your order will be released for international shipment. International shipping is via USPS Priority Mail International. Time in transit can vary, but to many destinations once your international order has been released it will arrive to you within 5-14 business days.

Please note: All Wallpaper Republic, Kemra and Muffin and Mani international orders require additional lead time. Please allow 4-8 weeks for processing plus time in transit.

PRODUCT DAMAGES AND DEFECTS

PRODUCT DAMAGES OR DEFECTS FOR NON-FURNITURE ORDERS

Though rare, damages and defects occasionally occur. In the unfortunate event that your non-furniture order arrives damaged or defective, please contact us via email right away. We will work quickly and diligently to resolve this issue for you. Please do not send back these items prior to contacting Polka Dot Peacock. Photos are often required and always suggested so that a claim may be made with the shipping company and/or manufacturer. Claims must be reported within 2 business days of receipt by email -- customerservice@polkadotpeacock.com Please keep all packaging materials, as the shipper may need to inspect the package during the claims process. We cannot accept any claims on items that have been laundered or previously used. If for any reason your custom item does not arrive with the specifications that you selected when ordering, we reserve the right to have the item or items replaced and reshipped at no additional charge to you.

PRODUCT DAMAGES OR DEFECTS FOR FURNITURE ORDERS

We do our utmost to ensure that your items arrive in perfect condition. Unfortunately, there are some things that are just beyond our control. Though we wish that damages did not occur during transit, that is not always the case. Our carriers handle your pieces with great care, but it is important to understand that from time to time damages do occur. All furniture items must be carefully inspected before you sign for the delivery. This does include, but is not limited to, opening shipping boxes and inspecting the actual furniture pieces -- not just the boxes -- before you sign the delivery receipt.

If the furniture arrives with any damage or defects, contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Do not hesitate to note the smallest dent or crease in the furniture and/or packaging upon signing for delivery. It is recommended to have a digital camera handy to record images of any damage if needed. When you sign the delivery receipt the merchandise is understood to be exactly as ordered and it becomes your property.

We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. Please know that the freight company reserves the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the freight carrier determines the piece cannot be repaired, you have the right to have another piece shipped out to you as soon as possible. Please note that we will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.





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