Return Policies
Though we are certain you'll love our products, we do understand that, for whatever reason, purchases sometimes just don't work out. If for any reason you aren't completely satisfied, please follow the procedures below to ensure a smooth and easy return.
Please note that all items are not eligible for return {see below}.If, within 30 days of receiving your shipment, you would like to exchange or return an item purchased, you will need to request a Return Authorization {RA} number. Please email us -- returns@polkadotpeacock.com -- to submit a return request. After we have received your request, we will review the request and reply to you {via email} with a RA number and return instructions.
Please do not return items to us without prior authorization, as many items much be returned to our designers and not to our address. Items shipped back to us without a return authorization number will not be accepted and will be returned to you at your cost. All items must be returned in original, unworn and unused condition and must be enclosed in original packaging within 30 days. All items must be in resell-able condition, free of dirt, wear and tear. Should an item be returned in unacceptable condition, the order will be sent back to you at your expense. Shipping and gift wrap fees are non-refundable. If your purchase shipped via Free Standard shipping, you will be credited for a full refund minus standard shipping rates as outlined below.
Non-Returnable Items
Many of our products are made-to-order and, therefore, are not returnable or refundable. Such products include {but aren't limited to} any furniture item, any personalized or monogrammed item, and all New Arrivals products. We cannot accept any returns after the 30-day period mentioned above, and we cannot accept returns without prior authorization. Sale items and any other items specifically noted are also final sale. Once placed, your order for the above mentioned items cannot be canceled. As every Oopsy daisy and every Rag & Bone product is made specifically for your order, returns are accepted with a 20% restocking fee {plus paid or actual shipping charges}.
Please take time to inspect all items carefully for any damage that may have occurred in transit and contact us immediately. Any claim for damaged items must be made within 2 business days. Any claims made after 2 business days will not be accepted and, therefore, are unable to be returned or replaced.
Order Policies
Orders are charged when they are placed. Orders {not containing custom, made-to-order or out-of-stock merchandise} typically ship within 5-7 business days. Please note: Most Oopsy daisy products {birthday banners excluded} are made to order after you order them from us! Because of this, please allow 2-3 weeks for shipment for Oopsy daisy products.
Back Order Policies
We occasionally have products that are temporarily out of stock, and we strive to provide an estimated shipping date on each individual description page for such products. If we happen to miss the backorder on the description page, we will follow-up with an estimated shipping date after purchase. Should an item be backordered, you are free to cancel your backorder {as long as it isn't a sale, made-to-order and/or personalized item} until the day the item ships. Your order will then be edited and updated, and the appropriate charge will then be refunded to the credit card you initially used.
General Shipping Policies
Orders are sent out as quickly as possible. Orders {not containing custom, made-to-order or out-of-stock merchandise} typically ship within 5-7 business days. Some items ship directly from Polka Dot Peacock, though many items ship directly from our designers. Therefore, shipping times vary by brand. Shipping times are stated on each individual item page. You can expect to receive your purchase within 2-5 business days from shipment. You will receive an email confirming shipment which also includes a tracking number for your reference.
Personalized and made-to-order products take longer to create and, therefore, will not ship within our standard shipping window. These items are clearly marked within the item description along with an estimated shipping date. Please note: Most Oopsy daisy products {birthday banners excluded} are made to order after you order them from us! Because of this, please allow 2-3 weeks for shipment for Oopsy daisy products.
Domestic Shipping Policies
For all purchases over $75, we are currently offering FREE shipping for all physical US addresses in the lower 48 states. We regret that we have not yet updating shipping costs to reflect prices for other US addresses, including APO addresses, PO Boxes, and Alaska. Please inquire about shipping costs to those destinations before purchasing.
Shipping to Hawaii HAS been updated; You can test the system and determine the shipping charge to Hawaii by entering items into your shopping cart, adding your postal code and, under shipping options, choose "Hawaii".
Standard shipping rates are based on your total purchase amount, excluding any items qualifying for FREE SHIPPING.
ALERT! Most Polka Dot Peacock non-furniture will qualify for FREE shipping!
| Total Purchase Amount |
Shipping Rate |
| Up to $6 |
$2.00 |
| $6.01-$14.99 |
$4.95 |
| $15-$34.99 |
$6.95 |
| $35-$49.99 |
$8.95 |
| $50-$74.99 |
$11.95 |
| $75-$99.99 |
$14.95 |
| $100-$199.99 |
$19.95 |
| $200-$299.99 |
$24.95 |
| $300 and up |
7% of total |
Please know that certain items -- larger furniture pieces and other bulky and/or heavy products -- require special care and incur a delivery surcharge in addition to the standard shipping rates provided above.
Insurance and delivery confirmation are included for all domestic shipments. We are determined to make sure that your purchase arrives safely to you in an efficient manner. We ship using reliable methods, including (but not limited to) UPS Ground, FedEx Ground and/or USPS Mail for all purchases. If your package is lost or damaged in transit, we take responsibility, not you. We will replace the items, if possible, or offer a full refund if necessary.
International Shipping Policies
We will ship almost anywhere, and are busy setting up shipping rates for various countries. Please allow 2-3 weeks processing time for international orders; Please also know that not all items {including furniture, larger rugs, etc.} cannot be shipped internationally. Currently, shipping rates are already in place for Australia, Canada, Singapore, Netherlands and Thailand. You can test the system {to determine the shipping rate for your order} by entering items into your shopping cart, adding your postal code, changing the country to your appropriate country and, under shipping options, choose the correct country again. Please inquire about shipping costs if you are not in the above-mentioned countries and we'll be happy to provide accurate shipping costs for your destination.
Please inquire about shipping costs for any furniture purchases, as these pieces are heavy and may not be available for international shipping or may require additional shipping costs.International shipping is via USPS Priority Mail International, and is based on the weight of the products you are purchasing. Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. Please be aware of the fees for your specific destination, as we don't want you to be surprised at the fees when your package arrives! International shipments CANNOT be marked as GIFT, and the exact value that you pay for the item must be declared on the customs forms.
International shipments are insured until they leave the US. Once it has left the United States, we cannot be held responsible any longer.
